Crashes often, it is hard to purchase crypto, and you have a better shot at resolving your issue with the chatbot feature than speaking to a "support specialist." I've had nothing but bad experiences using this app and do not recommend it. I contacted support via email. As soon as there's a resolution to the issue (easy fix on your end) I mentioned is resolved, I'd be more than happy to edit/ remove this negative review. Thank you.
They said they don't charge you a fee when you just sign up but the trick is They charge you a international fee on every purchase, and I don't like the fact that I can't purchase the amount of crypto that I need all at once. The app always showing you a positive below your balance but if you do the math they lying. Overall you pay more that what shows on your transaction. They get a 👎from me. Thanks for the quick response 👍.
Easy to use. Great for beginners. A lot of perks, giveaways, rewards, etc. offers a lot of resources for research. No issues with functionality. I have seen some other reviews complaining about functionality, withdrawing funds, etc. I haven't had any of these experiences and I use this app daily. I wonder if their issues are actually banking issues, slow data speeds, hardware/software conflicts, etc. IDK, I haven't had any problems.
Love the concept, but it's a clunky UI full of bugs. Pages take forever to load or just don't load at all. Limit orders disappear from wallet. Hard to navigate. HUGE spreads. Seems to be getting worse. Will be watching, but if it doesn't improve, will pull out before next bull run. I don't trust in it's ability to reliability complete a fast transaction. Needs work
Near impossible to withdrawal. They give you and tell you about 2FA and yet when you do it there still is an error code. Haven't been able to withdraw anything since I've deposited back in December. The application runs slow. My phone service is through Verizon, and I have full bars, and even then the app continues to migrate. I reached out to the in their chat because they had to escalate it and I've yet to receive a response in a timely manner. No one wants or has the time to sit around.
I enjoyed this app for general trading but then discovered when trading options, the "just because" fees are ridiculous and extortionary. For example, if you are buying options for $150, there's a technology fee for $6. Then, there's a transaction fee for $6.60. That's $12 only to open the order. The prices are the same when you are closing. Which totals $24 of margin that you have to surpass. While this isn't impossible to overcome, it's plain predatory.
Overall misleading marketing practices. I mostly have been trying to use the visa card, but it hardly works anywhere, and there's all these claims about getting cash back but it's at very specific locations and not entire chains. Any money on the card is basically locked up with no way to withdraw it. The quests are expensive. Overall not a beginner friendly app and misleading in many ways. There are much better options available
Very good app, but what's the point if you have ZERO customer support. It is literally impossible to speak to a human about an issue or concern. Deposit money into crypto very easily, and withdrawal is usually easy as well. But if something happens... you are ENTIRELY out of luck. There is absolutely no one who can help, and no one who cares. I wish you were as quick to respond to my support emails as you are to respond to bad ratings on here! I requested assistance MULTIPLE TIMES! NOTHING!!!
This application is deceptive. Unexpected fees appear at every turn. While I understand the need for security, the constant requirement to log in and perform excessive authentication is very frustrating. However, what truly disappointed me was when I made a transfer from this app to an external wallet, and it charged a fee equivalent to half of my investment, without prior notice. Fortunately, I was not dealing with a large sum of money, but this experience felt highly deceptive.
The app keeps crashing version 3.176.2. It was working fine but last week they did something that starting crashing. Today the app doesn't even open. How can I open a case when the App does not even open? I have cleared the cache, reset the App, uninstalled, reinstalled and still just getting a Blue screen! I tried to chat support but after 30 minutes and no one is available besides this message "Thank you! A member of our team will contact you shortly"
The app in general works fine (there are glitches sometimes but after app restart it seems back to normal). The main concern that I really don't like is the support option! It says they are answering within 2 hours but I always wait a couple of days for their reply, even I send messages right after they replied, in a few seconds. This is really annoying.
Frustrating issue keeps happening. For no apparent reason I am unable to purchase crypto. I keep getting an ERROR: REJECTED popup notice. Called my bank. Not an issue on that end. Contacted customer support. No response and it's been 2 days. This is the 2nd time that this has happened. The 1st time took almost 2 weeks to get resolved. Very unhappy with this app!
This is the absolute worst experience I've had with a crypto app. First of all, they require transfers to external wallets to be at least $100. Now I have crypto stuck in this app that had I used literally any other crypto app I would have access to. It was also just a nightmare to use, not user friendly at all. I had to deposit enough in to make my balance at or above $100 to be able to transfer it somewhere else. The having to login anytime you exited the app was also a headache. Do not like
Terrible interface, and customer service, with at best shady business practices. They are either selling expired up/down options or advertising different prices than exist. I got notifications multiple times about prices rising while my up options were being automatically closed (expiring), and vice versa. I was locked out of my account while I had options open. It took 4 days after getting back into my account saying it had been a while since my email and if I still needed help to let them know
Biggest scam app you can deal with, sure adding money is easy, withdrawing it? A variable nightmare dealing with fiat wallet hooking up to your bank account. Took hours and I eventually just gave up. The money is lost because the creators didn't think enough to add a number to call. Or if they did you can't find it in this damned app.
The app doesn't work. I've had it for years but each update is worse than the previous. Now I log in and it just freezes. I can't use jt for anything. Even filing a complaint requires the app to work. Decided to find other platforms. I see others are experiencing the same thing.... you would think being a technology company this would be high priority to fix due to loss of customers and revenue
The past two updates have been very buggy. I have used the app for years without an issue but now it is almost unusable. Every time that I open it I'm asked to create an account or log in, I choose log in and oddly without entering credentials (most of the time) it shows my account but hangs. It takes many attempts to finally get to my account... Please fix... samsung S10
I really do like the app but have lost out on profits multiple times because of the advertisement for demo trading on the top of the strike price screen. Not being able to get back into my contracts to watch and be able to close early I refuse to play strike price until I find a way to move the advertisement or get back to my contracts another way.
app has been really slow lately. same goes with their chat support... it used to be fast but it's been really slow and buggy lately. my support tickets would disappear and close by themselves and I would end up having to open multiple tickets to solve my problem. not sure what they did with their support chat system but has been significantly worst since they've moved its location within the app. my rating will remain at 3* until they improve their support chat. everything else has been great
Edit *another update and now the app is non functioning. Thats great. Thanks. removing a star. *app and service has a nice interface and is fairly easy to familiarize your self with and start trading. I'm a complete noob to the crypto world and I had no trouble setting it up. Had to do a facial recognition thing, was not happy about that. The reason I'm writing a review at all is because I need to point out how buggy the app is. It has crashed on me 5 times today. And froze about ten times.